Face National Models and Talent
To Whom It May Concern:
Your website was brought to my attention by a friend
of mine. I attended a talent search for Face Models
in Charlotte, NC, last year. I was chosen to come back
the next day and sign a contract, which I did.
A few weeks later, there was a workshop held to familiarize
the models with the agency's policies, procedure, requirements,
etc. We were all informed that this was not going to
turn us into the next Naomi Campbells and Tyson Bekforts —that
this initially was going to be mostly promotional work,
with the possibility for print and runway modeling.
During the workshop I was approached by the owner
(Jennifer Gill). She liked my look, and was sure that
I could do well if modeling was something I really
wanted to do. I told her that with my work schedule
I probably wouldn't be able to apply too much of my
time to modeling.
Jennifer immediately offered me a position at her
agency as a receptionist so that I could work full
time, and still be able to go to model calls and accept
bookings. I have since been promoted to Preview Director.
I have been with face for a year, and I love it here.
I've done some traveling and worked well in front of
and behind the scenes. I've done promotions at concerts
like Snoop dog and Jane's Addiction. I've worked with
Leather Bikini.
You can find me on Face Model's website, and I have
a fashion show coming up this month.
I was shocked to see Face Models listed on your website
as what you call "a scam." Have you ever
seen any pictures of our models that you claim are
poor quality?
Have you logged on to our website recently? Do you
have any first hand accounts of Face Models and Talent
that would prompt you to list the agency on your website?
In the future, anyone with questions about Face can
call (704) 333-3137 ext.209 or email malleyne@facemodels.com
to find out what REALLY goes on at Face.
By the way, if anyone calls on Saturday or Sunday
they will get our automated answering service because
the agency is open Mon-Fri from 9 am to 6 pm.
Monique Alleyne
Preview Director
Face National Models & Talent
p.704.333.3137
f.704.333.3964
Monique,
I'll let the people who called Face National Models
and Talent a scam answer for themselves. Contrary to
your claim, this website does not list Face National
Models and Talent as a scam.
It is first listed on a page entitled "Modeling
Scams - Letters." "Modeling Scams" is
the name of the website; "Letters" is the
subject of the page. All pages on the site begin with "Modeling
Scams" simply because that is the name of the
site.
All of the agencies on the Letters page are part of
correspondence, which means either inquires and/or
complaints were made. The page does not say "THESE
ARE ALL SCAMS," and it never will. There is at
least one agency on the page that received no complaints.
The purpose is to provide a place in cyberspace for
aspiring models to register a complaint in full, which
is something the Better Business Bureau does not offer,
at least for public review. Further, it does not look
as if most or all BBB complaints are indexed in search
engines for those wanting to do research online.
Beneath a warning from the State of New York, I did
not say Face National Models is a scam, I
said it "could be" a scam. Which
is what the women cited in the report on the same page
said ("Two of the women are now saying the agency
is a fraud.").
Regarding the quality of the photos, I have logged
onto your website again today, as I did weeks ago,
it still looks the same. Problems with the photos include:
focus, color, contrast, lighting, saturation, etc.
But that is arguably a different issue, unless your
only promotion of models is online. The
complaint was made by a model about the quality of prints ("I
received poor-quality photos"), not online
images which had been scanned. (Scanning can compromise
image quality.)
Another
complaint was made by a model about the quality
of the slides ("The
slides are not professional quality.")
After one of the earliest complaints about Face Models, I
asked the person who sent the complaint to contact
your office, ("Have you called
their office? I really feel this is something that
should be worked out in person or by phone.").
This is the same advice as your
staff have suggested at least a few
times in the last couple of days, to sort out issues,
concerns, and problems.
Then more complaints were sent and a pattern began
to emerge, including
one letter sent just yesterday, saying
the same thing as previous complaints.
The Better Business Bureau, the last time I checked,
also said there was a pattern of complaints.
- Based on BBB files, this company has an
unsatisfactory record with the Bureau due to a
pattern of complaints. The pattern of complaints concerns
customer service and contractual issues. Additionally,
this company has an unsatisfactory record with
the Bureau due to not resolving complaints within
the Bureau's time frame.
Do you have an explanation for the pattern
of complaints at the Better Business Bureau?
Can you explain why Face National Models and Talent
has "an unsatisfactory record" with the
BBB? Can you please tell us why the State
of New York issued a warning about your company?
Thank you,
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