Face National Models and Talent
To Whom It May Concern:
My name is Jennifer Malcom and I am one of the National
Booking agents at Face National Models and Talent,
LLC.
I was just recently made aware of this website and
I'm appalled at the content which is included. As a
young, educated professional (like all Face Models
employees), I have made a career out of placing new
models in fun and professional jobs across the US.
Not only does our booking department work daily to
place these models in exciting new jobs, but we also
have a marketing department, which is also working
daily to continue to bring in more jobs in the future.
I feel that it is unfortunate that much of the content
of this website does nothing but slander our agency.
I would like to take the opportunity not only to address
some of the letters that have been written about Face,
but also to diffuse many of the misconceptions of how
public records, television news stations, and websites
like this one, actually operate.
In regards to a $600 photo shoot, in which our models
are "forced" to purchase, this is absolutely
UNTRUE.
If our dear friend H.L. (Letter 12 on this website)
had been so thorough as to read our contract in its
entirety, then they may have read a line that states
that the model has chosen to use a photographer through
Face Models in lieu of hiring their own.
Did you get that, everyone? You have more than every
right, and were told so at the presentation, to hire
you own photographer.
Many of the models that are represented by our agency
do use their own photographer, and a lot of them actually
already have composite cards which they have had made
through other agencies.
What puzzles me, H.L., is your statement that "It
was immediately obvious that this was a scam."
If this is how you felt H.L., then why did you sign
your name to a legal contract with this agency (in
which you have so graciously displayed on this website)?
H.L. also stated that our banners and posters were
covered in models which Face probably did not even
represent. Once again, you are sadly mistaken. Every
model on those banners and posters is a Face model.
Monique, an employee here at Face and the author of
letter 11 on this website, is one of the beautiful
models displayed on our banners.
We are proud of the models that we represent, the
banners and posters that we use to display our talent,
and also the agents that we have traveling on the road
for our agency.
It is unfortunate that people are judging the character
of any of our employees based on their appearance and/or
presence based on one short meeting. I would not want
to base my opinion of all of you on our brief encounters
here at modelingscams.com.
As for Face Models having a negative report with the
BBB, State of New York, and other government groups,
what many of you do not realize is that these agency
reports are based on complaints.
What is not stated by these organizations is that
many of these complaints are under investigation, and
most often have no validity. Once a complaint is filled
on an agency, it is made public record, but the grounds
of the complaint are not made public.
In this industry we are dealing with people's emotions.
Emotions are very real, but not always CORRECT. Face
Models has done its best to resolve any complaints
that have been filed, but unfortunately when it comes
to emotions, reality is sometimes irrelevant.
To be honest, I do not like this website. As a journalism
major in school, and a past intern at several national
news and media organizations, I am a firm believer
of informing the public.
I was always taught in school to get the scoop on
both parties involved. Fortunately, in the world of
journalism, there is a law referred to as "libel," which
protects people and organizations from written slander.
Clearly the internet is not regulated, and we do not
have such protection.
If you are one of our models and are frightened by
this website, or maybe just have a few unanswered questions,
please call me.
I can be reached Monday - Friday, 9 am - 6 pm at (704)
333-3137 ext.207.
Thank you,
Jennifer Malcom
Face National Models & Talent
National Booking Agent
p. 704-333-3137
f. 704-333-3964
Jennifer,
Welcome to the internet.
You criticised the model who signed a contract with
Face National Models and Talent, but you did not stand
by the photographer.
The President of a modeling business that was criticised
on this website offered to look at photos which a model
did not like and see what he could do. Is that not
the policy of Face?
I understand your point about complaints. I also understand
there are emotions. But that argument doesn't hold
up in the context of the complaints.
There was a PATTERN at the Better Business Bureau.
There is a PATTERN at Modeling Scams.com. Do you understand
the difference?
The implication of a PATTERN is the complaints did
not stem from an isolated case, and it reflects a policy
and/or attitude of the company.
- Based on BBB files, this company has an unsatisfactory
record with the Bureau due to a pattern of
complaints. The pattern of complaints
concerns customer service and contractual issues.
Additionally, this company has an unsatisfactory
record with the Bureau due to not resolving complaints
within the Bureau's time frame.
One of the most disturbing complaints, which was the
conclusion of the Better Business Bureau, and the models
who posted at Modeling Scams, is your business did
not respond to complaints, or changed contact information
without notice, thereby preventing complaints from
being filed at Face Models.
The Better Business Bureau understands the modeling
industry. If you read their warnings you know that.
They know false claims can be made. If they say you
don't deal with complaints in a timely manner, why
do they say that?
You don't have control over people making false claims,
but you do have control or the option to deal with
complaints in a timely manner.
There are other modeling agencies which receive complaints.
They respond to them and do so in a timely manner.
Although the number of complaints Face National Models
and Talent has received by the Better Business Bureau
could be alarming, of greater concern is their conclusion, "an
unsatisfactory record," and their statement about
Face Models "not resolving complaints within the
Bureau's time frame."
If you don't respond to complaints, if you fail to
keep in contact with models who have signed contracts
with your company, the models are going to find somewhere
to make a complaint. That is why they will post their
stories at this website.
If your company does not address complaints in a timely
manner, how can you complain if they come here and
make complaints?
And what is the story with Bellisimo? In addition
to the BBB, another source for accountability in the
modeling industry in North Carolina is the Professional
Modeling Guild of North Carolina.
What did the Guild President say of Bellisimo, which
records indicate was the previous name (located at
same address) of the Face Models company?
- “What these people do is travel across the
country, stay in fancy hotel rooms, advertise, and
get a bunch of people excited, and take their money
up front.”
If you can find similar conclusions and files against
modeling agencies from the Better Business Bureau;
similar warnings from the Professional Modeling Guild;
similar warnings from the New York State Consumer Protection
Agency; similar warnings from a Fox News channel; simlar
warnings from the Memphis Flyer; and similar complaints
online, all against the same modeling agency,
please send them.
Are you suggesting ultimately all of the above are
wrong, misinformed, misguided, judgmental, essentially
clueless?
Speaking of journalism, where are the articles published
praising Face National Models and Talent? Let's hear
the other side. Send them. So far the entire defense
of the company has come from within, not without.
Slander and libel are common complaints from companies
and people who are criticised. They often look like
excuses if there are no material facts to counter complaints.
I think the models who complained need to see specifics
and details which are on topic, and action, not just
talk or words. Are they going to accept sweeping statements
and broad generalizations?
The bottom line is the models who have complained
want their money back or better quality photos. Can
you give them their money back or schedule the photos
to be taken again?
You can cite your contract and say the model agreed
to use the photographer, but, I am sorry, customer
service and brand integrity doesn't work like that.
Whatever happened to "The customer is always right?"
If your photographer doesn't do the job right, is
that the fault of the model for choosing the photographer?
Are they supposed to pay the money and keep quiet?
As far as I have read, models were not given a lot
of information about your photographers, either by
Face National, or the photographers themselves, to
make a good decision.
Of course you are welcome to share this information,
the names and website addresses of your photographers,
so aspiring models can review their portfolios, check
their tear sheets, examine their professional background,
and decide if they want to choose Face photographers
in the future.
|
