OTM (On Track Modeling) aka
AMG (Alpha Model Group)
To Whom It May Concern:
My daughter signed with OTM one year ago in October.
We spent a total $1,000 on photographs and the cards
that were supposed to be sent to the agencies by OTM.
We paid for 1,000 cards but only received 500 of them.
We did the photo shoot, the training session, and four
trips of 2 ½ hours travel time per trip.
OTM has not communicated with us since January 2002.
I am convinced that they just travel around promoting
this fantastic business and success story crap and collect
innocent people's money.
The Joey representative that got to us even said the
agency was listed with the Better Business Bureau and
asked us to check him out.
I would like to know how we can get our money back,
or our picture cards back from the slea*y people.
You have to deal with the Better Business Bureau if
OTM refuses to talk to you. OTM values the BBB rating
and takes the BBB seriously. They use their BBB rating
in marketing, and if it ever gets really bad, they will
be in trouble.
To keep that rating, which is far from perfect, but
it is "satisfactory," OTM must respond to all
complaints made to the BBB quickly. If they fail to respond
to the BBB, as they have failed to respond to their customers,
the BBB will turn on them and revoke their "satisfactory" status.
The odd thing is the BBB says for a business to be a
member, there cannot be a pattern of complaints against
the company. There is a pattern of complaints against
OTM, however, in the letters to Modeling Scams; in fact,
there are several patterns, as noted on the website.
So you really need to complain to the BBB. The BBB record
even says OTM is committed to using an impartial arbitrator
to deal with any disputes and complaints against them
if necessary.
Please write again to say if you have any luck with
the BBB.
The President of the BBB in Charlotte, North Carolina,
where OTM is based, is Tom Bartholomy.
Better Business Bureau Serving Southern Piedmont Carolinas
5200 Park Road Suite 202
Charlotte NC 28209-3650
Hours of Operation
8:30 am - 4:30 pm
Phone: (704) 527-0012
24 hours Operators Available
9 am - 3 pm
Fax: (704) 525-7624
http://www.charlotte.bbb.org
The
BBB record for OTM in Charlotte (check for latest):
- BBB Reliability Report On Track Modeling, Inc.
5500 Executive Center Dr. Ste. 126
Charlotte, NC
-
- Email Address: OTMINC@CAROLINA.RR.COM
-
- BBB Membership
- This company has been a member of this Better Business
Bureau since February 1995. This means it supports
the Bureau's services to the public and meets our membership
standards.
-
- Program Participation
- This company participates in the BBB ADvantage program.
This means it has agreed to use special complaint handling
procedures including mediation and arbitration, if
necessary and within limits, to resolve disputes.
-
- Customer Experience Based on BBB files
- This company has a satisfactory record with the Bureau.
Any complaints processed by the Bureau in its three-year
reporting period have been resolved.
-
- The number and type of complaints are not unusual
for a company in this industry.
-
- To have a Satisfactory Record with the Bureau, a
company must be in business for at least 12 months,
properly and promptly address matters referred to it
by the Bureau, and be free from an unusual volume or
pattern of complaints and law enforcement action involving
its marketplace conduct.
-
- In addition, the Bureau must have a clear understanding
of the company's business and no concerns about its
industry.
-
- The following data concerns complaints processed
by the BBB since the firm's file was opened or over
the last 36 months, whichever is less.
-
- On Track Modeling, Inc. has had 44 complaints.
- 11 were closed as Resolved.
- 24 were closed as Assumed Resolved.
- 9 were closed as Reasonably Explained to the Bureau's
Satisfaction.
-
- The company's size, volume of business, and number
of transactions may have a bearing on the number of
complaints received by the BBB.
-
- The complaints filed against a company may not be
as important as the type of complaints, and how the
company handled them.
-
- Company Management
- Principal: Mr. Robert D. Ecksmith, President
- Additional company management personnel include:
- Ms. Angela Harper
- Ms. Cynthia Simpson - Sec/Treas
- Mr. Don Buckalew - Manager
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